It’ll depend on the type of repairs. Simple fixes such as minor scratches, or loose screws can take no more than a few hours. Major repairs may take longer depending on the brand, model, repair procedures, and replacement parts.

Swiss-standard manufacturers would recommend watch servicing once every 3 years, but it would depend entirely on the frequency of usage, the length of time the watch is unworn and the storage condition.

Signs that your watch may need repair include a scratched or damaged crystal, a loose or broken crown, unusual noises, rapid battery drain, a faded or discolored dial, and a loose or damaged bracelet or strap. If you notice any of these signs, it's best to have your watch inspected by a qualified professional to prevent further damage.

Each service at Luxehouze comes with a 1-year Luxehouze Warranty. The repairs offered may vary depending on the issues. You have the option to polish or change your timepiece's strap when completing the inquiry form provided by our team.

We accept Cash, Bank Transfers and Debit/Credit Card payments (there may be corresponding fees applied).

You’ll need to make payment once the repair work or service has been completed

We’ll provide you with an estimated cost of repair through WhatsApp once you’ve made a request. You may choose to continue and fill out the inquiry form if you’re satisfied with the quote.

A watch that has completed a service at LuxeCare is guaranteed for one year from the date of service. Any consequential and incidental damage, misuse or mishandling from the wearer is excluded from this guarantee. Any third-party performance of opening product or addition of parts other than strap or bracelet component will void this guarantee!