Frequently Asked Questions

General

WHAT IS LUXEHOUZE?

Luxehouze is the leading marketplace to buy and sell authenticated luxury goods. We have rapidly become the most trusted and secure platform for true watch enthusiasts to explore and purchase high-end watches from all the biggest global brands, at the most competitive prices.

HOW DO I SEARCH FOR A PRODUCT ON LUXEHOUZE?

The easiest way to search for a specific luxury product on Luxehouze is by clicking the search option on the top right-hand corner of the website, and typing in the name of the product, or the brand.

HOW DO I PLACE AN ORDER AT LUXEHOUZE?

When you find a particular model that interests you or you want to purchase, contact us through WhatsApp or place an order through our website.

DO I NEED TO CREATE AN ACCOUNT ON LUXEHOUZE TO PLACE AN ORDER?

While all you need is an email address to place an order with us at Luxehouze, we highly recommend that you do create an account for yourself, so that you can utilize the perks of being able to curate a wishlist of your favorite products and enjoy special offers.

HOW DO I KEEP UP WITH LUXEHOUZE LATEST ARRIVALS AND OFFERS?

You can sign up for our newsletters by joining our mailing list at the bottom of the website, and keep up with the insider updates on our latest collections, invites to private events, and other personalized offers.

HOW CAN I CONTACT LUXEHOUZE?

You can contact us through WhatsApp on +62 812-7565-6510 or E-mail, or by filling out the contact form with your specific query and be assured that our support team will respond to you shortly.

Products

ARE YOUR PRODUCTS AUTHENTIC?

At Luxehouze, we pride ourselves on selling only 100% authentic products. Our team conducts a series of screening tests and inspections on them, including their movement, to ensure the products are original. We DO NOT sell fakes or replicas of luxury products. We reject products that display any characteristic or serial markings known to be associated with “replica” products.

CAN I ORDER WATCHES THAT ARE NOT LISTED ON YOUR WEBSITE?

Yes, you may contact us to enquire about our concierge service. Through this service, you will be able to purchase watches that are not listed on our website. We have the ability and resources to source various models and brands of watches. In the unlikely event that we cannot deliver, we will let you know as soon as possible.

Payment

CAN I GET A REFUND AFTER PUCHASE?

You are eligible for a refund after purchase only if the product delivered to you isn’t authentic or does not match its description. Considering the strict quality checks we conduct, the chances of this scenario are negligible. We strongly recommend that you try on or inspect the product in our showroom or at other boutiques to make sure that they are happy with the size, shape, fit, and finish before placing orders.

THE ITEMS I RECEIVED WERE NOT AS DESCRIBED. WHAT CAN I DO?

On the highly unlikely chance that the product delivered to you isn’t authentic or does not match its description, you are eligible for a refund if you send in your return request within 14 days of product delivery.

Data privacy policy

CAN I TRUST THAT MY PERSONAL DETAILS WILL STAY SAFE ON LUXEHOUZE?

Your personal details will always be private and confidential.